LTE DEALS
Uncapped
Monthly Data Allocated (FUP)
- 600GB data @ 20Mbps
- Thereafter 50GB data @ 4Mbps
- Thereafter 2Mbps unlimited data rest of the month
- P2P/NNTP type traffic will be further throttled
Uncapped
Monthly Data Allocated (FUP)
- 500GB data @ 10Mbps
- Thereafter 50GB data @ 4Mbps
- Thereafter 2Mbps unlimited data rest of the month
- P2P/NNTP type traffic will be further throttled
Capped
Capped
Capped
Capped
Capped
Frequently Asked Questions
What speeds can I experience on LTE?
You can generally expect speeds between 10-50Mbps. Please note, however, that speeds are determined by the external environment around your home and where the router is situated in your home.
Can I use my LTE service anywhere?
You can use the LTE service anywhere provided you are within the relevant provider’s Telkom coverage area. That said, LTE is designed to be a fixed home-based product and it can take up to 24 hours to connect to the new tower if you do move it.
How long will it take for my LTE to be delivered?
Within 10 business days, provided payment has cleared (stock dependant)
Can I use the included SIM card in another device?
Yes, you can use the SIM inside any other compatible device. Please just note that you’ll need to be in the Telkom Network coverage area.
Is the Uncapped LTE SIM compatible with mobile devices such as cellphones or tablets?
No, it is not suitable for mobile use. The Uncapped LTE SIM should only be used in a compatible LTE router.
Do I need to RICA my SIM card?
Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence.
You will also be required to have a copy of your ID and proof of residence available when your SIM is delivered, and you (the account holder) must sign for it in person.
Can I upgrade from Capped to Uncapped/Off-Peak Uncapped or downgrade from Uncapped/Off-Peak Uncapped to Capped?
Yes, but there will be a 3 month waiting period until you can upgrade/downgrade again.
Are there speed limits on Uncapped/Off-Peak Uncapped Topups?
No, there are zero speed limits on top up data.
Is Off-Peak Uncapped only available between Midnight and 7pm?
Yes, the service does not work outside these times unless using top up data.
Are the Uncapped/Off-Peak Uncapped Topup hours(day and night time data) the same as they are for regular Capped services?
Yes.
How much will I save on hardware costs?
Sign up now and get up to R500 off your hardware costs, but only while stocks last!
Should you cancel your LTE package in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R499.
How many LTE Services can I order?
Maximum of 3 orders per legal entity (business or individual).
How long does it take to activate after delivery?
Your SIM card should be active within 30 minutes after delivery. In extreme cases it can take up to 72 hours, but this is highly unlikely.
Should you have trouble connecting after 30 minutes, please reboot your device and try to connect again. Please contact our support team if you do not have a connection after 72 hours.
Can I upgrade or downgrade my Capped service?
Yes. All Capped LTE packages can be upgraded or downgraded via your Client Control Panel.
Note that package changes will only be effective on the 1st of the following month, regardless of when in the month the request is made or whether it is an upgrade or downgrade. This is a restriction from our provider.
What happens if I sign up in the middle of the month?
All LTE packages are charged pro-rata. So, if you sign up halfway through the month you will pay half the monthly fee and receive half the data for the rest of the month.
How long does it take to activate after delivery?
Your SIM card should be active within 30 minutes after delivery. In extreme cases it can take up to 72 hours, but this is highly unlikely.
Should you have trouble connecting after 30 minutes, please reboot your device and try to connect again. Please contact our support team if you do not have a connection after 72 hours.
Can I upgrade or downgrade my Capped service?
Yes. All Capped LTE packages can be upgraded or downgraded via your Client Control Panel.
Note that package changes will only be effective on the 1st of the following month, regardless of when in the month the request is made or whether it is an upgrade or downgrade. This is a restriction from our provider.
What happens if I sign up in the middle of the month?
All LTE packages are charged pro-rata. So, if you sign up halfway through the month you will pay half the monthly fee and receive half the data for the rest of the month.
Does unused data roll over at the end of the month?
In-bundle Anytime data will roll over for up to 60 days within a Calendar Month. Unused Night Surfer data does not roll over.
How do I view my data usage?
You can easily check your data usage at any time via your Client Control Panel or the handy Axxess Mobile App available on Android and iOS.
Can I top-up?
Yes, top-ups are available in the Client Control Panel.
Do I need to change my APN settings?
We will preconfigure the LTE device that is shipped with your Telkom LTE SIM card – so you do not need to change any APN settings.
Is there a cancellation policy?
Yes, should you decide to cancel your package, a calendar months’ notice is required.
How will I be invoiced?
As we do not know the exact date that your SIM will be activated, we will invoice you on the date of sign up based on the current date up to the end of the current month (prorata). Once your SIM activates we will credit the invoice issued on sign up and re-invoice from the activation date until the end of the current month. Your data will be allocated prorata, calculated from the date of activation up to the last day of the current month.
Do I need to sign up for a contract?
No siree! At Axxess, we don’t like contracts. All our services are month-to-month and can be easily cancelled if you change your mind.